Kay's Mobile Laundry Service LLC Policy

Payment

Payment is due at the time of service. Payments are accepted through SQUARE. Upon booking, a one time deposit link will be sent to the email the customer books with. Booking deposit is nonrefundable and applied to invoice. To secure services, customer must have a sufficient credit/debit card or other payment method on file along with a paid deposit. If a sufficient payment method or card is not on file and deposit is not paid, services will not be secured and declined. Once services are complete, the customer's card or payment method on file will be charged for services rendered. Once payment is made successfully, delivery will be made by 8 PM of the service date (unless communicated otherwise). A detailed invoice is always sent to the customer to understand service fees.

If the card or payment method on file declines, the customer has 24-hours to update their payment method without penalty. If not, every 24 hour period from when the customer's payment method declined, a holding fee of $15.00 applies to the invoice.

On the 7th day at 5 PM EST, if the invoice has not been settled in full the order is no longer active and the customer is presumably forfeiting the items serviced. Items serviced will be donated at Kay's Mobile Laundry Service's digression.

Legal action maybe perused to collect fees for services rendered.

Payment for services is accepted in USD.

Services

Kay's Mobile Laundry Service is a next day Mobile Laundry Service. Upon booking a service of the customer's choosing that fits their needs, Kay's Mobile Laundry Service shall accept or deny the laundry request. Upon acceptance, a deposit link of $20.00 will be sent to the customer's email entered during booking. Once paid with a sufficient card or payment method on file, a Kay's Mobile Laundry Service associate will come to the address and pickup the items requested to be laundered. Within a standard 24 hours (unless requested or stated otherwise), items are washed, dried, folded, packed and weighed for pricing. An invoice is sent to the customer attached with a breakdown of charges and fees. The customer's card or payment method on file will be charged. Given the invoice is paid in full, a Kay's Mobile Laundry Service associate will return to the address and deliver the items laundered. A verification of pickup and delivery is sent through text message with a photo and attached to the invoice when applicable. Customer does not have to be present for pickup/delivery. Recurring scheduled services - weekly, bi-weekly, monthly - are automatically discontinued in the event a previous invoice is not paid in full.  One time services is no longer available to customers whose prior invoice is not paid in full. If the customer's card declines the procedure of how to handle is informed in the Payment section of this policy. Kay's Mobile Laundry Service is NOT responsible for laundered items AFTER delivery.

Refunds are offered at 50%. There must be sufficient reasoning for a refund request such as damaged item(s) or receiving another customer's order. No matter the reason, the customer must fill out a Damage Claim and allow seven (7) days for review. The customer has seven (7) days from the delivery date to fill out a claim otherwise the claim is invalid. The customer MUST have an invoice number for a refund to be considered or processed. Refunds are at Kay's Mobile Laundry Service's digression.

Kay's Mobile Laundry Service is a next day laundry service. In the event that an extra day is requested for delivery on Kay's Mobile Laundry Service's end, $10 is taken off the customer's invoice for the inconvenience. 

A 5% discount is applied to orders over 15 LBS that provide their own laundry detergent. This does not apply to orders under 15 LBS and the discount cannot be combined with any promotional discounts. 

A missed pickup fee in the amount of $20 is applied to the customer's invoice when services have been verified, arrival is made and there is no laundry to collect. A text message and phone call is given with a grace period of 5 minutes for contact. If no contact is made and/or service is cancelled upon arrival or service date is changed upon arrival, $20 is charged.

Primary communication for services, such as verifying service, updating/requesting changes to service, etc is text message. If any other communication method is preferred please be sure to choose that upon booking. 

Services are verified through your preferred method of contact (if one is not specified - text message) one day before services. If no response is made for three (3) consecutive weeks when verifying a scheduled service, services are discontinued without notice. 

If you need to cancel service, move service to another date, or discontinue a scheduled service, please do BEFORE the scheduled service date. 

Safety is number one in every service accepted. If at any time safety is a concern, Kay's Mobile Laundry Service reserves the right to cancel/terminate/decline services. 

Policy updates are updated to fit business needs and can happen without notice. The link to these policies will always be provided on every invoice. The policy will always be available online and will have a time stamp as to when changes were made. Please check them as often as your needs see fit.

POCKETS ARE NOT CHECKED PRIOR TO WASHING! Please check to make sure nothing is left in any clothing prior to washing day to ensure the best outcome for clean clothes! Items such as pens, makeup, chap stick, etc, that leave staining on clothing due to not being removed prior to wash day is at the customer's fault - NOT Kay's Mobile Laundry. Items that come out of your laundry will be returned at delivery in a zip lock bag or in one of the bags of laundry.

***Please remove sanitary napkins, diapers, tissues/napkins from clothing.***

Kay's Mobile Laundry Service reserves the right to decline/terminate any service requested or ongoing service at any time for any reason. 

Upon booking, personal information such as name, address, phone number and email are collected. That information is NEVER shared. It is solely used to render services and billing purposes. 

Upon pickup and delivery, a photo is taken to verify service. These photos may be used on social media outlets such as Google, Facebook, Instagram, Kay's Mobile Laundry website, etc for promotional usage only. Information such as your address, name, phone number will never be shared for any reason. If you do not want your photos shared for promotional usage please send an email to kaysmobilels@gmail.com with the subject line Pictures & Usage. Include your name, number, service pickup date and inform you do not want your photos shared for promotional usage in the body of the message. Photos will only be sent to you to verify service. 

While estimates are not available prior to laundering services by Kay's Mobile Laundry Service, it is encouraged that the customer performs their own estimate. Steps to capture an estimate are located on Kay's Mobile Laundry Service's Pricing and Booking Page under "Want an estimate?". Please note, customer's estimate is not 100% or final as items are weighed AFTER they are laundered with Kay's Mobile Laundry Service. 

Tipping is optional and appreciated. Never mandatory. 

Laundry weight under 15 pounds is charged a $20 service fee. 

Heavily soiled, excessive pet hair, stained, molded/mildew, prior damaged, and/or heavily odor items are asked to be communicated during booking. Items may be returned unlaundered due to condition. However, when booked accordingly and accepted to be laundered, such items will be handled at the best of Kay's Mobile Laundry Service's ability. No items should be expected to return in a "new" like fashion as stain removal is not provided nor is replacement of items with prior irreversible damage. 

                                                                            Policy Effective: October 18, 2026 12:00 AM